Powerful Features

The KX-TES824 supports a Direct Inward System Access (DISA) function that allows outside callers to access any extension without going through an operator. Automatic greeting messages (3-levels) can be recorded by the operator or manager, directing the caller to an appropriate department or destination. For example: “Welcome to My Company. To speak to the Sales Dept please press 1, to speak to the Service Dept press 2, to speak to the operator press 3”
(Level1). Then additional options can be added after each option, for example, “To check on deliveries, press 1, for credit card orders press 2, (Level 2). Customers can be given options on 3 different levels. Callers can also dial the desired destination not only to an extension, but also to a group of extensions*, or even outside lines. The DISA feature can drastically reduce the amount of call traffic handled by the operator – allowing the operator to spend more time with new or important customers. The system is smart enough to even detect an incoming fax transmission – routing the call automatically to a designated fax machine. This allows you to be able to receive faxes day or night without a need for someone to transfer the call, and removes any need for purchasing a special fax phone line.
*All phones in the group will ring simultaneously, allowing any member of the group to answer the call.

Efficient Call Handling

Uniform Call Distribution (UCD) with message
For handling many incoming calls quickly and efficiently, UCD with message allows incoming calls to be distributed uniformly to a group of extensions. If all stations in the UCD group are busy, the system plays a message to the caller – acting like a receptionist or a Music-on-Hold system. If still the UCD group remains busy, the call can be sent to a secondary DISA. This is especially useful for an office with high incoming call traffic with only one person to accept calls (queuing feature).

Flexible and Simple Expansion

Panasonic offers you unprecedented flexibility and simple expansion of your TES824 system with optional cards. By adding optional cards, you can expand the system from 3 CO’s / 8 extensions to 8 CO’s / 24 extensions.

Economical Cost Management

Calling Activity Reports Station Message Detail Recording (SMDR)
The KX-TES824 can record or print out detailed call information such as the date, time, extension number, dialled number, duration, etc. SMDR records can help you effectively manage call costs, staff productivity and phone system usage.