Returns & Refunds FAQs

How do I know if my product is eligible for a refund and/or replacement?

How long do I have to initiate my request for a refund or replacement?

How do I pack my return parcel to make sure it arrives in adequate condition?

What can I do if my return request was not accepted?

Do I have to pay for shipping charges when I return a product?

How can I track my return?

How long will it take to receive my replacement?

How will I get my refund and how long will it take?

Do I also get refunded the shipping charges when returning a product?

Do I have to pay for shipping charges when I return a product?

Do I have to return all products in my order?

Can I return my items after the return window as expired?

Issue still not solved?

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